• Help-desks
• Software support
• Quality Management
• Customer service
• Workflow processes.

Features

• Use your own terminology
  Name system attributes to suit your organisation. There are even a range of user defined attributes that you can choose to use, if desired.
   
• Fully secure
  Each User requires login id and password required for all access.
   
• Configure it to your organisation
  You define Users, User Groups, Projects, Request Types, even the terminology used.
   
• Permanent trail of events
  Everything that happens to a request is tracked and retained.
   
• Group-based approach for teams
  Multiple users can share a group so that there is no dependence on individuals. Users can belong to groups either to participate or to supervise.
   
• Private events
  Events and comments can be added such that they are only available to creator and recipient. Ideal for sensitive situations or where customers have access.
   
• Email Alerting
  Each user optionally specifies alerting for each group they are a member of. Alert emails contain details of the recent Event and provide quick login to access the system.
   
• Data Extract
  The Administration tool allows you to extract your request data for external analysis or reporting.
   
• Simple and Effective
  The e-Requests main page provides a simple, intuitive and powerful access to all features. This means that users require minimal (if any) training and e-requests can easily be used by customer and remote users.

More Information

For more information on e-Requests, visit the website: www.e-requests.com.